Director of Sales Operations
Luxury Home Furnishings
New York
Company Preview
Custom window coverings brand quickly growing and expanding aggressively with over 60 showrooms across the country, state of the art e-commerce website and a beautiful yearly design inspiration book. And with all of the exciting growth, their core values and principles have not changed. They still handcraft every product right here in the USA and treat each and every customer with the greatest appreciation and professionalism.
Position Preview
The newly created position, Director of Sales Operations will work closely with the the SVP of Sales & VP of Customer Care to optimize our sales processes and procedures.
- Oversight and management of all Sales Support teams and their functions including; Inside Sales, Design Consultant Development, Design Consultant Support (411 Team), Quote Approval Team and Administrative Sales Support
- Ownership of team schedules – ensuring appropriate bandwidth is met at all times
- Evaluate and improve productivity levels across all teams
- Ensure Design Consultant population is fully supported in all facets of the sales channel
- Define and ensure consistent applications of sales KPI’s and dashboards
- Own and understand business requirements involving anticipated growth and how the model is to be supported by strong HQ operations bandwidth
- Develop process and set goals across all operational teams
- Project manage strategic initiatives across teams while measuring performance and impact
- Develop and deliver on-boarding, training programs and SOP’s
- Implement and manage compensation programs that incentive behavior and performance based on roles and responsibilities
Position Requirements
- 7+ years retail call center leadership/supervision experience required to be considered for the position
- 7+ years sales operations and/or business operations experience in a high growth company
- Proven track record of building and maintaining successful sales operations infrastructure
- Excellent written and verbal communication skills
- Analytical mindset with the ability to solve complex problems and improve processes
- Experience working in a CRM system
Compensation and Benefits
Depends on experience and certifications.
- Salary Range: $100,000+
- Comprehensive benefits package
- Relocation package negotiable
For immediate review and consideration, contact:
Why work with Interior Talent?
- Exclusively focused on the Architecture and Design industries
- We work with the DECISION MAKERS – Owners, Principals, Directors and HR
- CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
- EXPERTISE: 16 years of experience
- We are your advocate and WE GET IT – we know making a career decision is difficult and we’re here for you throughout the whole process