Customer Success Director

 The Basics

  • Located in our UK Office
  • Northern Europe specific focus with extensive travel
  • Competitive Salary with Bonus
 
The Role 

  • Drive high levels of customer success, maintaining a strong sense of ownership over assigned Intel 471 customers 
  • Be a relentless advocate for your customers into the Collection Management and Sales teams to be a conduit with our internal product management team.
  • Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Intel 471 customers 
  • Identify root causes of customer churn and possible client dissatisfaction 
  • Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey.
 
Your day-to-day 
 
  • Nurture Intel 471 customers regarding the utilization of their purchased solutions and the value derived 
  • Champion continual improvement for our customers, with Intel 471 personnel on products, services and/or processes 
  • Assist customers in solving their challenges during their journey with Intel 471
 
What You Bring To The Team

  • A thorough knowledge and proven history of demonstrated customer success behaviour 
  • Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives 
  • Ability to manage yourself and others through innovative processes, making effective decisions to ensure success of organizational and team goals 
  • Technical background that includes enterprise security, with a specific understanding of the threat intel sector, would be beneficial
  • Ability to drive value propositions with customers and provide guidance for their long-term success 

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