Our Company
Aura is a technology company that provides small, affordable loans to working families in America. We give our customers access to fairly priced credit and we help them build up their credit scores. We have raised over $100M to date from investors including First Mark Capital, Revolution Ventures and Coppel Capital. We have been named to the INC 5000 Fastest Growing Companies in America, American Banker’s 2019 Best Places to Work in Financial Technology and we are ranked #23 on the San Francisco Business Times’ Top 100 Fastest Growing Private Companies.
Our Values
We are a tight-knit team of highly talented, hardworking, and motivated people from a diverse set of backgrounds and industries, all tenaciously motivated by our mission. We value creativity, courage, and collaboration and we believe in letting the best and most creative ideas rise to the top. We are looking for outstanding people who want to work hard, have fun, and build a socially-minded, profitable, and enduring business in the process.
What we are looking for at Aura
We are looking for a bilingual Learning & Development Coach to support the content development, training, and performance management of Aura Servicing Team Members across each individual business unit for Collections.
This position will be located in Colonia Juárez, Mexico City with operating hours from M-F, 9am - 5pm PST. Ability to travel to partner sites (Mexico and Colombia) is a plus.
Ideal Candidate:
The Collections Learning & Development Coach will become a subject matter expert in their respective department with an in-depth knowledge of policies, procedures, and processes including negotiation tactics. In addition, the L&D Coach will have a proven track record of top performance in their current role, a desire to develop their team and colleagues through training and coaching, and a natural ability to lead groups and facilitate workshops.
Responsibilities include:
- Training Content & Material Development: Lead and accelerate efforts to develop training materials including presentations, online resources, practice tools, activities, etc., to support training programs, notably change management, on-boarding, and ongoing agent development.
- Training Program Design: Support the design (outline development, scheduling, implementation, performance evaluation) of training programs that align the L&D strategic roadmap and the current and future performance needs and development goals of Collections. Develop program design for team member L&D lifecycle (on-boarding, transition to floor, continuing ed, etc.).
- Training Facilitation: Co-facilitate/facilitate trainings to support the change management, on-boarding and continued development of individuals and teams. Own role-specific on-boarding and ongoing training experiences (facilitation, LMS, content delivery, etc.).
- Performance Management Support: Evaluate performance management at a site, team, and agent level. Design, develop, and deploy L&D trainings and interventions to improve performance and agent effectiveness across sites.
- Documentation: Lead the documentation and upkeep of Aura training materials in Confluence (and eventually, LMS). Solicit feedback from vendor sites and collaborate with Change Management Associate to make upgrades and edits.
- Vendor Support: Provide Aura Servicing Vendor sites with as-needed support, training materials, facilitation feedback, etc.
- Research: Research best practices and leading ideas in Collections industry. Document, suggest, and advocate for implementation of “best in class” ideas and operations.
Required Skills:
- Written and verbal fluency in English & Spanish
- Strong organizational skills
- Strong facilitation skills
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Flexibility with constantly changing policies and procedures.
Preferred Skills:
- Experience developing training materials: presentations, tools, online resources
- Experience leading collaborative meetings and calls