Help Desk Analyst 4

Request ID:5368
Title :  Help Desk Analyst 4
Location:.  Trenton NJ

JOB Description:

Responsibilities: 

 

•               Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. 
•               Maintain a working knowledge of Help Desk and IT Operations procedures. 
•               Log all incoming problems and requests and actions taken to resolve them.
•               Provide first response help desk support to all customers and users.
•               Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
•               Provide support for AOC business applications. 
•               Provide follow-up status to end-users in accordance with specified support policies and procedures. 
•               Ensure closed problems are adequately documented.

Required skills:

§  Data entry
§  Experience using email (Outlook)
§  Good reading skills
§  Good people skills - ability to remain calm when dealing with upset users
§  Experience with MS Excel
§  Experience with MS Word
§  Experience with MS Visio

 

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