Request ID:5368
Title : Help Desk Analyst 4
Location:. Trenton NJ
JOB Description:
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
Required skills:
§ Data entry
§ Experience using email (Outlook)
§ Good reading skills
§ Good people skills - ability to remain calm when dealing with upset users
§ Experience with MS Excel
§ Experience with MS Word
§ Experience with MS Visio