Specialist- Mid Level

Request ID:595827
Title: Specialist- Mid Level
LOCATION: Raleigh, NC,USA

Job description:
Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

Required skills:

·         Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills
·         . Excellent verbal, written and presentation skills to include a customer-centric mentality
·          Ability to develop technical documents, specifications, security configuration documents, work orders, standards, procedures and administrative controls
·         Excellent support and time management skills; working knowledge of incident triage and escalation methods per ITIL standards, best practices and guidelines including production support, maintenance, Configuration Management and Release Management.
·         . Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
 | ·         Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills. | 
 | ·         Excellent verbal, written and presentation skills to include a customer-centric mentality. | 
·         Ability to develop technical documents, specifications, security configuration, work orders, standards, procedures and administrative controls.
·         Excellent support and time management skills; knowledge of incident triaged escalation methods per ITIL standards, best practices and guidelines
·         Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
·         Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
 
 
 

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