Request ID:595827
Title: Specialist- Mid Level
LOCATION: Raleigh, NC,USA
Job description:
Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
Required skills:
· Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills
· . Excellent verbal, written and presentation skills to include a customer-centric mentality
· Ability to develop technical documents, specifications, security configuration documents, work orders, standards, procedures and administrative controls
· Excellent support and time management skills; working knowledge of incident triage and escalation methods per ITIL standards, best practices and guidelines including production support, maintenance, Configuration Management and Release Management.
· . Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
| · Analysis, data analysis, testing, troubleshooting, diagnoses, root cause and problem solving skills. |
| · Excellent verbal, written and presentation skills to include a customer-centric mentality. |
· Ability to develop technical documents, specifications, security configuration, work orders, standards, procedures and administrative controls.
· Excellent support and time management skills; knowledge of incident triaged escalation methods per ITIL standards, best practices and guidelines
· Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy
· Ability to resolve conflict amongst support functions through prioritization, standardization, documentation and policy