Title: Specialist- Expert
client: state client
location: Raleigh,NC
Description:
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
Required skills:
· Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
· Installing and imaging new computers and loading of appropriate software for customers.
· Installing local and network printers and other peripherals and configuration of same.
· Migrating Data and user profiles.
· Documenting process and procedures related to technical field support activities.