Request ID:57828
Title : Security Analyst 2
Location: State of Iowa
JOB Description:
- Provide security monitoring and response for Security Operations Center (SOC).
- Monitor, analyze, and respond to events, alerts and incidents reporting supporting State of Iowa IT systems
- and taking appropriate action to protecting IT assets potential incidents and threats.
- Document and report changes, trends and implications concerning the design and integration of evolving
- Cyber-security tools, systems and solutions.
- Follow SOC processes and provide support to ISD Security Engineers and OCIO support staff during
- alerts, events and incidents.
- Submit new and update events in SOC ticketing system.
- Provide phone and email support to State of Iowa agencies and participating partners during cyber-security
- alerts, events and incidents.
- Provide off-hours and ad-hoc shift support as needed.
- Manage, configure and support SOC video screens and systems.
- Process and share information with other State of Iowa security teams and partners.
- Provide feedback to SOC management and security engineers on existing and new use event cases.
- Maintains current knowledge of relevant technology and tools.
- Provide support for 1st tier Security Operation Center (SOC) Analyst in troubleshooting cyber-security
- events, alerts and incidents reporting to the SOC.
- Follow detailed operational processes and procedures to analyze, escalate, and support the remediational
- critical information security incidents.
- Assist with metrics, reporting, and other SOC communications.
- Provide support for incidents up to the preliminary forensics processes.
Required skills:
· security monitoring and response experience; troubleshooting cyber-security events, alerts, and incidents reporting
· Helpdesk / Desktop support - Web, Database, Networking
· Experience working with ticketing systems
· Experience providing phone and email support to the public
· Active Directory
· Customer Service
· Programming