Request ID;5956
Title: Enterprise Tech Writer/Trainer
location: Raleigh, NC,USA
Job description:
1. Translating technical information into clear, concise documents to be used by technical and non-technical personnel
2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations,status reports, standard operating procedures (SOP), policies and procedures
3. Conducting End-user Training on IT applications. Experience with authoring tools, such as Adobe Captivate, to develop eLearning training content.
Required skills:
· Experience working in a fast-paced (preferably Agile) IT environment
· Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel
· Experience documenting communications, minutes, agendas, and presentations for stakeholder groups
· Experience documenting system documentation, requirements, and release notes
· Experience documenting, installation guides, computer operations, and program maintenance manuals
· Experience documenting plans for testing/QA and backup/recovery/restart procedures
· Experience documenting status reports, standard operating procedures (SOP), and policies and procedures
· Experience documenting plans for training, training materials, user manuals and training guides
· Experience conducting User Training on IT applications
· Experience with authoring tools, such as Adobe Captivate, to develop eLearning training content Experience with Agile/SCRUM development methodology
· State Government experience