Enterprise Tech Writer/Trainer

Request ID;5956
Title: Enterprise Tech Writer/Trainer
location: Raleigh, NC,USA

Job description:

1. Translating technical information into clear, concise documents to be used by technical and non-technical personnel

2. Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations,status reports, standard operating procedures (SOP), policies and procedures

3. Conducting End-user Training on IT applications.  Experience with authoring tools, such as Adobe Captivate, to develop eLearning training content.

Required skills:

·         Experience working in a fast-paced (preferably Agile) IT environment
·         Experience translating technical information into clear, concise documents to be used by technical and non-technical personnel
·         Experience documenting communications, minutes, agendas, and presentations for stakeholder groups
·         Experience documenting system documentation, requirements, and release notes
·         Experience documenting, installation guides, computer operations, and program maintenance manuals
·         Experience documenting plans for testing/QA and backup/recovery/restart procedures
·         Experience documenting status reports, standard operating procedures (SOP), and policies and procedures
·         Experience documenting plans for training, training materials, user manuals and training guides 
·         Experience conducting User Training on IT applications
·         Experience with authoring tools, such as Adobe Captivate, to develop eLearning training content Experience with Agile/SCRUM development methodology
·         State Government experience
 

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