Help Desk Analyst 4

Request ID:23065
Title : Help Desk Analyst 4
Location: Trenton, NJ 

JOB DESCRIPTION:

Responsibilities: 

•                    Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. 
•                    Maintain a working knowledge of Help Desk and IT Operations procedures. 
•                    Log all incoming problems and requests and actions taken to resolve them.
•                    Provide first response help desk support to all customers and users.
•                    Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
•                    Provide support for AOC business applications. 
•                    Provide follow-up status to end-users in accordance with specified support policies and procedures. 
•                    Ensure closed problems are adequately documented.

Required skill:

Microsoft Windows 10

  • •                    Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC     mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  •  Data entry
  • Experience using email (Outlook)
  • Good reading skills
  • Good people skills - ability to remain calm when dealing with upset users
  • Experience with MS Excel
  • Experience with MS Word
  • Experience with MS Visio


 

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file