Service Support Analyst- Junior

Request ID:59520
Title:  Service Support Analyst- Junior
location: , Raleigh, NCUSA
Job description:

·         Technical assistance, support, and advice to end users for hardware, software, and systems
·          Hands-on technical and functional assistance to business and technical users
·         Remote technical and functional assistance to business and technical users
·         Experience configuring and deploying devices with Windows 7, ideally Windows 10
·         Experience working with an enterprise number of devices, 1000+
·         Experience with SCCM is a plus
·         Experience working with and configuring external devices such as printers
·         Supporting 13 NCDCOR locations as they prepare for their January 2020 deadline to convert completely to Windows 10
·         Deploy and configure over 1000 devices, as a team, to Windows 10
·         Upgrade or replace hardware and software systems
·         Working with SCCM to remotely support and prepare devices
·         Troubleshoot hardware and computer peripherals.

Required skills:.

·         Experience configuring and deploying devices with Windows 7, ideally Windows 10
·         Experience working with an enterprise number of devices, 1000+
·         Experience with SCCM is a plus
·         •Experience working with and configuring external devices such as printers

 

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