Technical Writer- Expert

Request iD:58526
Title: Technical Writer- Expert
location: Raleigh, NC,USA
Job description:

The IT Trainer/Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer/Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.

·         Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle. 
·         Understanding of ServiceNow ITIL platform
·         Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
·         Understanding Learning Management Systems (LMS)
·         Prepare recorded training to be stored on the LMS.
·         Prepare training and documentation for reviews with business stakeholders.
·         Operate office machinery (i.e., computer, copy machine, fax machine).
·         Perform miscellaneous data entry and document preparation in support of other departments.
·         Perform other related duties as assigned.
·         Adhere to company standards and maintains compliance with all policies and procedures.

Required skills:

·                     Extensive experience creating documentation of training materials
·                     Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle. 
·                     Understanding of ServiceNow ITIL platform
·                     Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
·                     Experience preparing training and documentation for reviews with business stakeholders.
·                     experience as an IT Trainer with experience in technical writing or related field.
 

 

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