Request iD:58526
Title: Technical Writer- Expert
location: Raleigh, NC,USA
Job description:
The IT Trainer/Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer/Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.
· Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
· Understanding of ServiceNow ITIL platform
· Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
· Understanding Learning Management Systems (LMS)
· Prepare recorded training to be stored on the LMS.
· Prepare training and documentation for reviews with business stakeholders.
· Operate office machinery (i.e., computer, copy machine, fax machine).
· Perform miscellaneous data entry and document preparation in support of other departments.
· Perform other related duties as assigned.
· Adhere to company standards and maintains compliance with all policies and procedures.
Required skills:
· Extensive experience creating documentation of training materials
· Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
· Understanding of ServiceNow ITIL platform
· Understanding of technical documentation requirements for Hosting, Network, Enterprise Applications, etc.
· Experience preparing training and documentation for reviews with business stakeholders.
· experience as an IT Trainer with experience in technical writing or related field.