Title- Specialist- Expert
client: state client
location: Raleigh, NC
Job Description :
This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications
- Installing and imaging new computers and loading of appropriate software for customers
- Installing local and network printers and other peripherals.
- Migrating data and user profiles.
- Documenting process and procedures related to technical support activities ·
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.