Business Operations

About Inscribe
At Inscribe, we want to change the way businesses trust their customers. Today, businesses are losing billions every year to fraudulent applications from customers that contain misleading and false information. Lending companies, insurers, governments, marketplaces all suffer these huge losses. We want to change this by analyzing customer applications to predict if a customer is fraudulent. Starting out, we are analyzing documents such as bank statements, invoices and transcripts for signs of tamperings and suspicious activity.

We are based in San Francisco, CA and Dublin, Ireland and are backed by top Silicon Valley investors including Y Combinator, Crosslink Capital, Uncork Capital, and SV Angel.

The role
As a Business Operations team member, you will work closely with the Inscribe team to ensure the efficient running of administrative and operations aspects of the business. You will be responsible for managing and creating processes to ensure we can rapidly grow while exceeding our customers' expectations. You will be the company’s first Business Operations team member where your impact will be immediately felt and you will be encouraged to assume significant responsibility. You’ll have the opportunity to work with the team on all facets of the business from sales, recruitment, customer success, and finance. 

Responsibilities

General:
  • Project manage new initiatives
  • Curate daily or weekly reports on key projects and business metrics
  • Review important outbound communications
  • Improve existing operations and administrative processes
  • Provide support to the team with operational daily tasks and meetings (pre-meeting preparation, in-meeting notes, and post-meeting reviews)

People Operations (HR):
  • Build a pipeline of candidates across sales and customer success in SF and engineering and data science in Dublin.
  • Manage and assist with the recruitment process (communications, interviewing and job offer process)
  • Onboard new employees (including orientation, legal and IT onboarding)
  • Organize and manage quarterly performance reviews
  • Aid with learning and development initiatives and personal growth measures

Sales & Customer Success:
  • Provide support during the sales process
  • Assist with lead generation
  • Assist with preparation of sales materials (informational presentations, pricing)
  • Assist with customer support
  • Carry out market research

Growth & Marketing
  • Assist with growth efforts including introducing a blog and improving social media presence
  • Improve product messaging to improve online lead generation
  • Assist with marketing and communication
  • Organize and prepare for conference activities

Finance, Legal & Compliance:
  • Liaise with accountants to manage payroll and expenses
  • Liaise with lawyers, PR, and auditors on relevant projects
  • Manage business and health insurance for the company
  • Assist with compliance efforts
  • Assist with compliance related customer requests including vendor management questionnaires

About you:
  • You have previous experience in a business operations role at an early-stage company
  • You are meticulously organized and have extraordinary attention to detail
  • You thrive in stressful and uncertain environments
  • You have an ability to take complete ownership of projects and be proactive about suggestions to improve processes
  • You are naturally curious, personable and an empathetic person
  • You are a natural problem solver
  • You have an interest in technology and startups
  • You have the ability to handle confidential information with extreme care
  • You have a high bar of professionalism and integrity
  • You have exceptional verbal and written communication
  • You have an ability to interface well with external candidates, clients, etc 

Benefits
At Inscribe, we are building a company and culture where everyone can produce their best work. To achieve this, we are creating an environment that is inclusive of diverse backgrounds and encourages a sustainable work-life balance.

Some of our benefits:
  • Competitive salary and equity
  • A fast-paced work environment with a unique opportunity to assume significant responsibility
  • Paid health care, free lunch with the team, and fitness reimbursements

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