Customer Experience Agent

Reporting to the Customer Experience Manager, the Customer Experience Agent is tasked to provide high quality customer service to clients. 

Key Responsibilities 

  1. Provide extraordinary service to international clientele via email and telephone;
  2. Offer in-time solutions to customers’ situation in order to increase customers’ satisfaction; 
  3. Perform ad hoc duties and customer research duties as needed.

Requirements 

  1. Bachelor’s degree in Fashion, Communications, Administration, Business, Arts, History or other related fields; 
  2. Minimum of 2-year customer service experience, preferably in a call center environment;
  3.  Proficient with Microsoft Office and Google Suite;
  4. Excellent written and verbal communication skills in both English and French;
  5. Proficiency in Mandarin, a strong asset.

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