Technical Support

InDepth provides design and engineering solutions to a variety of industries and also offers staffing services to some of the most respected companies in the United States. We are constantly looking for talented and enthusiastic individuals to be a part of our team and we are highly invested in every employee's professional and personal growth. Visit our website at www.InDepthEngSol.com to learn more.

Job Summary: 
Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advanced root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary.
Requirements:
  • High School Diploma Required - Associates Degree Preferred. 
  • Support instrumentation, retrofit, and repair of calibration team vehicles
  • Submit detailed work orders and provide regular coordination and prioritization of work with trans garage and lab personnel
  • Support transmission lab and transmission garage to ensure lab/garage personnel have material needed to perform requested work on time
  • Troubleshooting of issues and data collection
  • Vehicle fleet tracking and managing of vehicle and instrumentation assets
  • Projection of team instrumentation needs and ordering ahead of time to fill any gaps
  • Trip support including vehicle shipping coordination and test site coordination
  • Requires previous experience working in a garage environment, in particular with the type of work in the job description 
  • Good interpersonal skills
  • Positive, diligent, leave-no-stone-unturned attitude with respect to completing necessary tasks on time and solving problems
  • Able to multi-task
  • Forward thinking with ability to project future team needs and then working to ensure coverage
Driving and Travel Requirements:
  • Will be required to drive a company car.  A valid driver’s license is required as well as a clean driving record.       
  • Will be required to travel domestically up to 20%

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