Technical Support Engineer - SF Bay Area

We're looking to hire a Support Engineer, in Burlingame, to engage with Imply customers to guide them through the architecture, development, and operations of the Imply product and the open-source Druid data store. We're a small team with a quickly growing customer base, so you'll have a chance to have a big impact and wear multiple hats. Ideally, you have worked in a customer-facing role, are intrigued by cutting-edge technical challenges, and want to work with some of the largest and fastest big data architectures in the world.

What you'll be doing at Imply

  • Empower superior and professional customer support to Imply customers with every interaction
  • Execute deep troubleshooting and drive resolution of customer issues as expediently as possible with the highest quality within customer-committed Service Level Agreements
  • Diagnose and isolate problems from anywhere within the technical stack from customer-initiation, through Imply service to the underlying cloud provider
  • Drive useful content to internal and customer-facing documentation including the customer knowledge base and community
  • Will occasionally require night and weekend on-call scheduling for customer critical support needs

Required experiences and skills

  • Bachelor's Degree in computer science or related field
  • A team player mentality - we will succeed only as a strong team
  • Be defined by your “Helper Gene”, Do you thrive in helping others achieve success?
  • Excellent written and verbal communication skills
  • Strong problem solving and troubleshooting fundamentals
  • Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems

Having these will set you apart as a candidate (Looking for a strong mixture)

  • Knowledge and experience with big data architecture on-premise and in cloud environments like AWS
  • Experience with streaming platforms such as Kafka and Kinesis
  • Time spent building, administering Hadoop environments
  • JVM operations experience: you eat garbage collection tuning configs for breakfast
  • You know your way around a Linux system and are comfortable with built-in tools like top, iostat, lsof, and netstat
  • Experience with Druid or related big data systems like Elasticsearch, InfluxDB, Pinot
  • Experience in scripting / programming

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