Intake Coordinator in Vacaville (Non-Clinical)

Intake Coordinator

Crossroads Home Health and Hospice is seeking a Clinical Intake Coordinator to join our awesome team! Crossroads prides itself on creating an environment that acts as a magnet for the most collaborative, unselfish, and team-oriented people. With a solid understanding of work-life balance and providing excellent patient care, you can expect to feel appreciated and satisfied as a part of our team.

As an Intake Coordinator, you will be responsible for gathering admission information and registration of incoming patients along with receiving, responding to, and directing patient communications, including phone calls, emails, and other interactions. Our ideal candidate will be an organized, team-oriented individual who has a profound knowledge of patient care services and a background as an LVN/MA. Great communication skills, multitasking, and prioritizing skills are essential to this position.

This position will report to the Intake Supervisor.


-Develop & maintain relationships with internal & external customers (clinicians, admin, referral sources, etc.)

-Gathers complete and accurate data on prospective admits; accurately and specifically recording information; educates those making referrals regarding reimbursement, insurance coverage and appropriate utilization of home health, hospice and hourly services; accurately and specifically records directions to patient’s homes and notifies other team members of changes in a timely manner.

-Identifies and verifies insurance benefit coverage and obtains approval for initiation of service; explains financial information to the client, including insurance benefits and any costs for which the patient will be responsible; takes initiative to obtain innovative funding source or supply source for patients without adequate funding.

-Initiates patient medical record; obtains physician orders for initiation of service and any specific interventions required (i.e. lab draws, dressing changes, medication orders, etc.); ensures documentation is legible and within agency standards.

-Staffs all new referrals to the appropriate clinician based upon location of the patient and skill of the clinician

-Assists with changes in staff schedules and reassign patients appropriately

-Assists with ordering medical equipment and medication refills for patients




AA degree required. Bachelor's Degree preferred.


Minimum 1 year in home health or hospice or 2+ years in healthcare required.


Prior experience or working knowledge of electronic health records required. 

Working knowledge of medical terminology, and coding, (e.g., ICD-9, CPT-4, HCPCS) preferred.

Experience with government and commercial payers, (e.g., Medicare, HMO, PPO, Medi-cal) highly preferred.

Special Skills/Equipment: 

Ability to organize and set priorities to ensure that objectives are met in a timely manner.

Ability to establish and maintain cooperative working relationships with physicians and field staff, sales team and clinical care directors. 

Ability to work independently and effectively establish work priorities while receiving work from more than one person. 

Ability to maintain the integrity of confidential information. 

Excellent communication skills, both verbal and written are required

Demonstrated computer experience - Windows, Microsoft Office and proficiency in navigating through various cloud based/web-based portals and applications.



The is a full time position with a varying schedule. Scheduling will primarily be Monday-Friday (8am-5pm), but will require availability to support a weekend coverage rotation schedule.

Crossroads Home Health and Hospice offers competitive compensation and benefits, as well as providing a great teamwork environment. Crossroads believes in caring for both our patients and our employees, by becoming the provider and employer of choice in the bay area

Job Type: Full-time

Want to apply later?

Type your email address below to receive a reminder

ErrorRequired field

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field