Global Logistics Specialist - Bilingual

Our Story, Our Vision
Since 1996, iHerb has continued its mission, built on providing a wide selection of health and wellness products to individuals around the globe at a reasonable cost. iHerb remains vigilant in its pursuit to ensure it maintains an expansive selection of over 30,000 online products to its customers. We are continuously innovating and expanding, committed to bringing the best in healthy products around the world.  Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products.

Come Join Our Team!
iHerb is a fast paced, fast growing company looking for a candidate that is up to the task! The Global Logistics Specialist is someone who has a passion for Logistics, Project Management and Analytics! Our Global Logistics team is looking for someone that understands and enjoys a fast paced environment and who is excited about the growth of iHerb! If you are looking to really make a position for yourself in a growing and rewarding atmosphere, make sure to submit your resume!

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Job Summary: 
The Global Logistics Specialist will coordinate with various international logistics companies to ensure international outbound shipments are processed fast and economically.

Job Expectations:
  • Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned lanes and carriers.
  • Set-up new and continually improve existing processes for the assigned lanes and carriers.
  • Perform research work, gather and analyze data for assigned lanes and projects
  • Actively identify and scope new opportunities to improve how we serve customers and business processes
  • Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destination and on time
  • Maintain freight expenses for assigned lanes and review invoices. Report any changes or billing issues with the department management team and Accounting Department
  • Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
  • Manage lead times for assigned lanes and investigate delays with Global Logistics Freight Forwarding team, logistics carriers and customs brokers daily to ensure timely flow of the shipments
  • Be responsible for trouble-shooting customs and any logistics related issues
  • Perform audits to review logistics processes for the management team when needed
  • Organize, maintain, and update website content for assigned lanes
  • Support special projects when needed

Knowledge, Skills and Abilities:
   Required:      
  • Interpersonal skills
  • Communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • High degree of accuracy and attention to detail
  • Ability to take accountability for assigned lanes and assigned project deliverables
  • Adaptability and flexibility
  • Initiative
  • Stress tolerance
  • Excellent organization skills and ability to effectively multi-task

Equipment Knowledge:
  • Computer literate
  • Knowledge of Microsoft Office: Word, Excel, and PowerPoint
  • Knowledge of GSuite: Gmail, Drive, Docs, Sheets, Slides, Meet, etc.


Experience Requirements:
Generally requires a minimum of two (2) years of related experience.

Education Requirements:
Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

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