Warehouse Operations Manager (2nd Shift)

Job Summary: 
The Warehouse Operations Manager is responsible for the overall safety, security and operational performance of his/her Distribution Center. This position generates significant impact through the strategic and tactical direction of B2C fulfillment center by doing the following duties.
Job Expectations:
  • Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations
  • Develop strategic plans to enable management to drive for results to meet goals
  • Hold management staff accountable for daily and weekly operational plans
  • Assess team member strengths and opportunities and develop and implement appropriate actions to develop and build talent bench and/or address performance issues
  • Develop and directs the management of the company’s Fulfillment/Distribution Center that will ensure fast order processing, accurate inventory control, proper and timely receipt/stocking of goods, cost-efficient shipping direct to customers and effective processing of returns
  • Monitor and maintain a safe and sanitary work environment. Ensure compliance with all government regulations
  • Interact regularly with the executive team and individual department heads to ensure that the company’s operational priorities are aligned with total company direction
  • Maintain adequate staffing levels to ensure all departments across multiple shifts are fully staffed for order processing
  • Maintain appropriate balance between inbound/outbound operation ensuring order completion 
  • Continually investigates and introduces process improvement measures

Knowledge, Skills and Abilities:
  • Ability to make administrative and procedural decisions and judgments 
  • Ability to foster a cooperative work environment
  • Ability to plan, develop and coordinate multiple projects
  • Skill in budget preparation and fiscal management
  • Conflict resolution and/or mediation skills
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Equipment Knowledge:
  • Knowledge of Microsoft Office: Word and Excel
Experience Requirements:
Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce experience highly desirable.
Education Requirements:
Bachelor Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

 Please Note:  At this time we are not offering any employer-sponsored work authorization.​

iHerb Inc.​is a leading online retailer of nutritional supplement and wellness products (vitamins, minerals, herbs, botanicals, bath and beauty, pet care, sports nutrition and children's health).​ Via its e-Commerce website, iHerb.​com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries.​ iHerb carries trusted brands customers love around the world.​

iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.​  In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98%​ on-time shipping and a 99.​9%​ issue free orders.

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