Fraud Prevention Associate I

Job Summary: 
The Fraud Prevention Associate I reviews potential fraudulent credit card transactions for the prevention and the detection of fraud in a card not present environment. The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy. 
 
Job Expectations:
  • Be responsible for monitoring numerous real-time queues, reviewing for risky transactions and other abuse methods. 
  • Analyze customer accounts and transactions to identify and prevent fraudulent activity.
  • Identify areas which require improvement and drive improvement of internal processes.
  • Collaborate with multiple departments and teams to improve our fraud prevention strategy.  
  • Research fraud and user behavior, both existing and emerging, contributing to improve fraud prevention mechanisms, processes and tools.  
  • Acquire strong knowledge of the world of fraud including prevention technologies and techniques
  • Dispute and manage Chargeback/dispute rates. Monitor and adapt to emerging trends.
  • Team player capable of learning and sharing knowledge in remote environment
  • Flexibility to work various shifts
 
Knowledge, Skills and Abilities:
Required:          
  • Proven problem solver with strong analytical skills.
  • Accuracy and attention to detail required. 
  • Quick thinker and fast learner with demonstrated decision making skills. 
  • Extremely proactive and naturally inquisitive.
  • Ability to identify patterns and formalize complex ideas into simple stories. 
  • Proven ability to work effectively in a fast-paced environment 
  • Strong interpersonal, verbal, and written communication skills.
  • Must be self-motivated and have excellent organizational skills that require minimal daily supervision.
  • Team player capable of learning and sharing knowledge in remote environment
 
Equipment Knowledge:
MS Office and Google Docs experience preferred. Strong Excel skills. 
 
Experience Requirements:
Generally requires zero (0) to one (1) year in fraud credit/debit cards investigations, preferably in an e-Commerce environment.
 
Education Requirements:
Bachelor’s Degree in Accounting, Finance, Criminal Justice, Statistics, Banking or related field preferred, or a combination of education and equivalent work experience. 

Please Note:  At this time we are not offering any employer-sponsored work authorization.

iHerb Inc. is a leading online retailer of nutritional supplement and wellness products (vitamins, minerals, herbs, botanicals, bath and beauty, pet care, sports nutrition and children's health).  Via its e-Commerce website, iHerb. com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries. iHerb carries trusted brands customers love around the world.

iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.   In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98% on-time shipping and a 99. 9% issue free orders

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