Lead UX Designer

Job Summary: 
The Lead UI/UX designer is responsible for enhancing iHerb’s customers experience on our industry leading, global e-commerce site through design and maintenance.  We are looking for a highly motivated UI/UX guru with a strong understanding of online shopping across multiple platforms including desktop, tablet and mobile.  Through a combination of drive, data & creativity aligned with company wide business goals this individual must design and develop a simple interface that provides the customer with the best possible shopping experience.  
 
Job Expectations: 
  • Experience leading the design of an international e-commerce platform
  • Lead our design team while also partnering effectively with the rest of the company to enhance site functions and user flow optimization
  • Use multiple front end languages to enhance responsive web design
  • Study the interaction between our systems & users
  • Push pixels to make sure your designs are worthy of being seen
  • Use knowledge of user-centered design principles to give customers the best shopping experience
  • Access data to design and refine intuitive and highly functional flows across all platforms
  • Act as an ambassador by presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner. Be a user experience evangelist.
  • Align how our design strategy impacts our customers & business goals.
  • Demonstrate subject matter expertise in all areas of UX
  • Reference industry best practices but know when to break the rules
  • Monitor relevant emerging trends and technologies
  • Meet and exceed in the delivery of key project goals.
  • Build, mentor and lead the UX team
  • Build and maintain positive relationships with business partners and other technology teams 
  • Define and maintain processes for the team to deliver work on-time

 
 
Knowledge, Skills and Abilities:
Required:
 
  • Strong understanding of how to use data to measure results
  • Deep knowledge of the global digital device landscape
  • Deep knowledge of web and mobile design techniques
  • Deep knowledge and experience of user and market research
  • Passion for design and an eye for quality, taste, style, etc. 
  • Appropriately balance need for efficiency and speed
  • Experience in agile/scrum software delivery practices
  • Excellent communication and presentation skills required.
  • Exceptional customer service orientation and collaboration skills
  • Significant technical expertise, business sense and partnership with multiple departments is required.
  • Proficient at gathering both internal and external data and turn it into decision making tools
  • Ability to work in a fast paced startup environment that runs in an agile manner

 
Experience Requirements:
Generally Requires:
  • Minimum of 1-2 years in a leadership position
  • 5-7 years designing user experiences and interaction design for web & mobile applications
  • Experience in e-commerce preferred
  • International experience a plus
  • Software development experience is preferred
 
Education Requirements:
Bachelor’s Degree in HCI, Design, or Information Science required

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