Director of Global Operations

Job Title:            Director, Global Operations 
Department:      Global Operations
Reports To:        Vice President, Global Operations and Business                                       Development 
FLSA Status:      Exempt


The Global Operations (Global Ops) Department is responsible for supporting country offices and projects to ensure efficient operations that adhere to donor as well as iDE internal standards, meet budgets, and empower and mentor staff. In some cases, the Global Ops team may also manage the implementation of projects in collaboration with country teams or directly. The Global Operations Director, in close coordination with iDE’s Vice President of Global Operations and Business Development, oversees all country program operations and project management efforts for his/her country portfolio from iDE HQ in Denver, and also liaises with iDE Canada and iDE UK as needed.
Country Program Strategic & Operations Management
Provide direct supervision of iDE operations in 1-5 countries. 

This includes:

  • Directly supervise the performance of 1-5 Country Directors (CD) to achieve annual new business, financial, and programmatic targets and goals

  • Support CD in developing country specific strategies and plans linking activities to the overall annual strategy

  • In collaboration with HQ Fund Development team, support CD in resource generation and cost recovery

  • Support CD to develop and manage HR structure and functions for all country level personnel

Jointly responsible with Country Director to achieve the following annual targets and goals:

  • Break-even or surplus performance against the country budget on an annual basis

  • Meet or exceed annual business development performance targets

  • Meet burn rate targets against annual budget of between 90 – 110%

  • Reduce or eliminate disallowances by donors on grants in country

  • Ensure adherence to iDE’s global policies and procedures

  • Ensure clean annual country-level financial audits

  • Support country activities in the areas of general operations, security, contract/grant compliance, HR/staff management, and performance against annual and project budgets, to ensure annual targets and project deliverables are met. 

Country Project & Contract Management  

  • Review award agreements and amendments (grants and contracts) prior to their execution by iDE and provide ongoing monitoring to ensure adherence to both contract terms and internal iDE policies and procedures. 

  • Engage in contract negotiations with donors and/or prime partners/contractors.

  • Serve as key compliance officer for each award in conjunction with CD and/or Country Operations/Finance Director  Coordinate closely with the Finance Department, especially with the Regional Finance Managers (RFMs), as well as the Controller to support strong financial management.

  • Key project management functions include start up and close down for all awards. Additional project management functions for key awards as determined by strategic or risk may include monitoring technical and financial performance, coordination and/or management of subs/primes, knowledge management, communications liaison, and other tasks as necessary.

  • Coordinate with Global Initiatives (WASH, Ag, and Evidence & Analytics), Finance, iDE UK, and iDE Canada to support Country Directors on project management issues.

  • Manage donor reporting for select projects, as needed for a country portfolio. For these awards, reporting requirements to prepare, finalize, and submit may include invoices, financial reports and projections, technical narratives, and audit documentation.

Oversee set-up and management of projects within iDE systems.

This includes:

  • Maintaining opportunities/projects and donors/primes/partners in Salesforce, its related Grant Revenue Forecast and other tools being used by iDE (may include TaskRay and Accorto).

  • Compile and file required information obtained from the field on each project, i.e. grant deliverables/reports, executed contracts, MOUs/JVAs, etc.

Country Financial Management

  • Support country programs with the tracking of country expenditure to ensure countries meet their annual revenue and expense targets, and to monitor for project over/under spending.

  • Review cost proposals to ensure budgets are complete, appropriate, and in line with iDE policies and standards. Provide budget approval for proposals within signatory authority level. 

  • Utilize the information provided in financial management reports, such as the budget versus actual (BVAs) reports, to support management of country program and project operations. This position may manage project budgets for select projects as needed.

  • Review the annual organizational budgets of iDE country programs in portfolio, as well as the headquarters (HQ) and iDE UK costs associated with country projects.

  • Within authority level, provide review and approval for internal cash requests as well as external consultant/vendor/sub payments.


  • Represent iDE at selected meetings, conferences and workshops.

  • Create presentation materials (to include fact gathering, writing and review) for iDE Board reporting.

  • In the absence of a local qualified staff member, serve as interim Country Director as needed.

  • In coordination with the VP, Operations and Business Development, manage the HQ Operations department goals, priorities and staff.


  • Manage up to four Country Directors and up to two Operations 

  • Managers/Associates. Operations Managers may also oversee one Associate and/or intern each.


  • Minimum five years (ten years preferred) experience in grant management for large grants and/or contracts with multiple donors, with preference for experience with USAID and other international donors such as EC, IFAD, UN orgs, World Bank, foreign governments, 

  • Entrepreneurial and results oriented, with experience working in fast-paced dynamic teams.

  • Ability to prepare complex program budgets.

  • Ability to manage competing priorities and tasks; proven ability to meet deadlines.

  • Superior written and verbal communication skills; cross-cultural communication skills required.

  • Strong team skills: able to work collaboratively with senior iDE program and HQ staff, consultants, donors, local governmental agencies, and other experts in a multicultural, multilingual environment.

  • Computer proficiency in MS Office Suite and/or Google’s G-Suite is required. Salesforce experience preferred.

  • Ability to exercise excellent decision making judgement while working in a fluid and fast paced environment.

  • B.A/B.S in a related discipline required; Master’s degree preferred.

  • Fluency in English required; intermediate to advanced language proficiency in at least one other language from our countries of operation (Spanish, French, Portugese) strongly preferred.


  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • None


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; and use hands to finger, handle, or feel. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is also often required to travel to international locations. 


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


●        Equipment used:  all office equipment
●        Access stairs, elevator
●        International Travel
●       Variable Work Hours/Shifts

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