About Us:
Since our founding in 2004, Identity Automation has focused on intelligently automating provisioning, access, and account management. It’s our mission to securely put control of these crucial tools in the hands of the users who need it most — employees and managers. Our advanced, user-friendly RapidIdentity software is designed to streamline all identity and access management securely, freeing IT resources to pursue strategic opportunities and boosting productivity across the board.
We’ve never stopped improving, making our solutions even more powerful and seamless for organizations of all types and sizes. Today, RapidIdentity is the most powerful and complete IAM platform available, managing millions of identities for more than 675 organizations worldwide. RapidIdentity addresses not only web single sign-on needs, but also fully automated lifecycle management and provisioning for ALL users, integrated privileged access management, delegated identity administration, password management, comprehensive multi-factor authentication, and more.
About the Role:
Our Implementation Engineer contributes to the company’s continued success by implementing identity management solutions for our customers. Implementation Engineers are trusted advisers contributing to the building of solutions and demonstrating by championing the customer’s needs throughout an engagement. The Implementation Engineer’s chief role is to implement solutions while working closely with engineering, sales, quality assurance, project managers, and support.
Responsibilities:
- Develop technical software solution configurations for clients based on their environments
- Deploy and support the custom configurations
- Make technical requirements east to understand, explain how our solutions work, and demonstrate how our products add value to clients
- Set up product server environments to configure and install software components, upgrades, and solutions (remotely and on-site), and transferring knowledge to client personnel on the specifics of the software
- Ability to conduct comprehensive solution assessments and testing in specific client environments
- Draft documentation
- Provide customer training
- Assist in troubleshooting issues or completing services requests for assigned customers
- Develop and test deployment, as well as install packages to support customers
- Travel may be required based on client needs and schedules
Qualifications:
- Bachelor’s degree in a math or science major, preferably in a CS related program
- Significant client-facing experience in deploying and supporting software solutions; sales support experience a plus
- Demonstrated skills in presenting before large groups
- Strong analytic and problem-solving skills
- Working knowledge of Microsoft Windows and Active Directory systems
- Knowledge of VDI environments (Citrix, RDS, and VMWare) and HP Linux operating systems
- Understanding of software installation and implementation processes and procedures
- Demonstrated strong written and oral communication skills
- High level of energy, drive, and enthusiasm; demonstrated initiative to ‘dig in’ to learn software products; and effective experience working in team environments
- Healthcare experience, preferably in a large hospital or physician clinic setting; experience supporting electronic medical records applications a plus