About Us:
Since our founding in 2004, Identity Automation has focused on intelligently automating provisioning, access, and account management. It’s our mission to securely put control of these crucial tools in the hands of the users who need it most — employees and managers. Our advanced, user-friendly RapidIdentity software is designed to streamline all identity and access management securely, freeing IT resources to pursue strategic opportunities and boosting productivity across the board.
We’ve never stopped improving, making our solutions even more powerful and seamless for organizations of all types and sizes. Today, RapidIdentity is the most powerful and complete IAM platform available, managing millions of identities for more than 675 organizations worldwide. RapidIdentity addresses not only web single sign-on needs, but also fully automated lifecycle management and provisioning for ALL users, integrated privileged access management, delegated identity administration, password management, comprehensive multi-factor authentication, and more.
About the Role:
Our MFA Services Engineer contributes to the company’s continued success by implementing identity management solutions for our customers. Service Engineers are trusted advisers contributing to the building of solutions and demonstrating by championing the customer’s needs throughout an engagement. The Services Engineer’s chief role is to implement solutions and provide up-sell and cross-sell information to the sales team.
Responsibilities:
- Produce specific installations of our products for customers and their federation partners
- Work closely with customers to define requirements, design architecture, and develop business rules
- Implement custom integration solutions
- Provide consulting services to clients on how to configure our products to achieve the desired use case
- Participate in pre-sales engineering calls
- Provide input for sales proposals
- Research problems using online and printed resources
- Maintain high standards for solution quality
- Ability to self manage and independently deliver solutions
- Produce weekly time and status reports
- Follow administrative tasks to completeness
- Train, develop and knowledge share with team members
- All other tasks, responsibilities and duties as assigned. Work closely with customers to define requirements, design architecture, develop business rules, implement solution and perform knowledge transfer training
Qualifications:
- Bachelor’s degree in a math or science major, preferably in a CS related program
- Significant client-facing experience in deploying and supporting software solutions; sales support experience a plus
- Demonstrated skills in presenting before large groups
- Strong analytic and problem-solving skills
- Working knowledge of Microsoft Windows and Active Directory systems
- Knowledge of VDI environments (Citrix, RDS, and VMWare) and HP Linux operating systems
- Understanding of software installation and implementation processes and procedures
- Demonstrated strong written and oral communication skills
- High level of energy, drive, and enthusiasm; demonstrated initiative to ‘dig in’ to learn software products; and effective experience working in team environments