Customer Support

Hydrow is looking for Customer Support to join our team!

Hydrow is the Live Outdoor Reality (LOR)™ rower. With workouts led by world-class athletes, including some training for the U.S. National Rowing team, Hydrow delivers a live on-river rowing experience at-home that engages two times more of the body's muscles than biking or running. Now more than ever, people's over-scheduled, stressful lives leave little time for meaningful exercise and the soul-enriching opportunity to spend time outdoors. Hydrow's innovative LOR technology brings balance and peace, while simultaneously delivering a challenging workout that burns up to 400 calories per 20 minute session.

At Hydrow, you’ll have the chance to shape a company that will disrupt the fitness industry and create a meaningful community unmatched in the marketplace today. If this sounds exciting, we want to hear from you.

JOB OVERVIEW
Hydrow is looking for self-motivated go-getters to join our Hydrow Support team, which is responsible for helping our customers get the most out of their Hydrow. This is a unique opportunity to get in on the ground floor of a new company and build the best possible support experience. If you know your way around a computer, care about excellence, are patient, and willing to roll up your sleeves to help, we want to hear from you!

We put customers front and center! We don’t just want to make customers happy. We want to delight them and surprise them with acts of kindness and understanding. At Hydrow, we subscribe to the fundamental notion that our customers deserve the best, and that is our measuring stick. We empower our Hydrow Support members to take care of our customers. There are no scripts. We believe our employees do their best work when they are able to be themselves, have fun, and most importantly, help others.

IN THIS ROLE, YOU WILL BE RESPONSIBLE FOR:
  • Supporting customers over the phone, live-chat, or email. 
  • Educating potential customers about Hydrow
  • Helping customers track down orders
  • Troubleshooting issues customers encounter - both software and hardware related.

REQUIREMENTS
  • College Degree or High School Diploma with relevant experience
  • Fantastic written and verbal communication skills
  • Ability to build customer relationships
  • People who love to make a difference, both for the customer, and for the team
  • Warm heart, determination, and a good sense of humor
  • A love for fitness and health 
  • Have a passion for helping people
  • Success working in a fast paced environment
  • Ability to handle challenging customer interactions via phone call, chat, or email
  • Detail oriented

Hydrow supports active lifestyles and encourages team members to not only interact with the Hydrow platform, but other competitive platforms on a regular basis.

IDEAL CANDIDATES WILL HAVE:
  • Experience troubleshooting software or hardware issues
  • Experience with logistics/order tracking
  • Prior customer support experience

REPORTS TO: VP of Customer Support

About Hydrow

Started in November 2017, Hydrow has recently announced the expansion of its Series A with additional investments from some of the most prominent names in the sports and tech industries, including Rx3 ventures (co-founded by Greenbay Packers Quarterback Aaron Rogers), Wheelhouse, The Raptor Group and The Yard Ventures. Initially led in February by L Catterton, the largest and most global consumer-focused private equity firm, the additional investment brings the Series A total to $27M. The new funding will further fuel Hydrow's growth as it begins shipping nationwide May 2019, starting with nearly 1,000 early backers who purchased Hydrows through Indiegogo this past fall. 

At Hydrow, we are a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. Hydrow welcomes diversity and actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds perspectives to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law (each, a “Protected Characteristic”). 

Hydrow offers competitive salaries, benefits, and early stage equity. 

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