Homesnap is a fast-moving, technology-focused startup. We have a highly collaborative culture that values innovative thinkers. As part of Homesnap’s support team, you'll be the first line of communication when agents and consumers reach out to Homesnap for help and support with our award-winning App.
Core Responsibilities:
- Communicate and follow-up with customers via phone and email to resolve issues until they are delighted
- Respond to the problems of the customer promptly
- Work in various systems to update orders, cancel transactions, and enter data in an accurate manner (must be tech-savvy)
- Maintain records of interactions with the customers in an extremely thorough and orderly manner
- Coordinate with internal departments to find solutions and resolve matters
- Do everything with the customer in mind.
About you, the perfect candidate:
- You have a strong interest (and preferably experience) in real estate
- You have a strong sense of responsibility to the customer, and aren't satisfied until he or she is delighted.
- You have a sense of urgency, and are competitive and numbers-driven. You want to resolve problems as quickly as possible, in the most satisfactory way possible.
- You're tech-savvy and can multi-task across many different systems at the same time.
- You're up for varying shifts - starting/leaving early, starting/leaving late, and working a few weekend days/month