Junior Operations Associate

Homer’s Operation team is the backbone of execution for our customers. We coordinate execution on multiple fronts, ranging from vetting and managing delivery service providers in markets to developing new ways to move goods at lower costs.

Currently, we are a team of three people. We love rolling up our up sleeves as well as using data to analyze a problem or approach. We love bringing order to chaos, seeing the fruits of our labor, and doing things in scalable and innovative ways. Each member of our team is asked to take on and identify areas to improve our operation.

We are looking for someone who is excited about operations and solving hard problems. The Junior Operations Associate will be tasked specifically with supporting our real-time operations. This involves routing, customer support, and reporting oversight for all of our daily operations. This role reports directly to Operations Team Lead, and will start on site at Homer’s headquarters in NYC, but may have future potential to be completed remotely.

This is an exciting opportunity to join an early and critical part of an Operations team at a startup. Your responsibilities will span several aspects of our daily logistics coordination and regularly interface with our vendors and customers. This is an all-purpose operations role where you will get exposure to all departments at Homer.

We are looking for someone who is motivated, eager to learn and has a strong attention to detail. While we are a small team, everyone’s opinion counts. That means we expect even a junior employee to have opinions and to support our overall growth.

Your daily tasks will include routing of orders and troubleshooting customer or vendor issues throughout the day. We operate seven days per week, and your hours will align with peak times of our operation and may be non-standard workday hours. This often will lead to weekly schedules that are not typical 9am-5pm work hours and will include early morning, night, and/or weekend shifts.

Skills
  • Good understanding of local geography, and adept at spatial, directional mapping for routing problems
  • Experience with Excel and Google Sheets and able to conduct basic data analysis/reporting
  • Strong communicator and active listener
  • Ownership mentality
  • Open and accepting of feedback about professional development
  • Ability to spot process-related, operations challenges BEFORE they occur

Responsibilities
  • Route orders at a regular interval based on set schedule and rules.
  • Handle both inbound and outbound Customer Support requests.
  • Resolve issues with service levels and cost in mind.
  • Record any exceptions in an organized format to be relayed on a daily, weekly, and monthly basis.

Qualifications
  • High school degree mandatory, Associate degree or higher preferred.
  • Previous start-up and/or routing/dispatching experience preferred.

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