School Support Team Member Job Description
Do you believe all children deserve access to good healthcare? Do you enjoy building relationships and providing world class service to your customers? If yes, HippoMD is looking for you!
At HippoMD we improve the health and well being of children by leveraging innovative technology to make it easier for children to receive care from passionate, licensed healthcare providers. We believe children of all backgrounds should have high quality care, and are bringing our solutions to a school district near you. We are looking for dynamic, empathetic individuals to join our exciting new School Support teams. As a San Bernardino based School Support Team Member, your main responsibility will be ensuring our children get the best care possible by providing support to our schools and representing HippoMD to the parents/guardians and greater community.
- Be the primary point of contact around operational issues for school personnel, parents/guardians and the community across a set of schools.
- Act as a Telepresenter to facilitate HippoMD telehealth sessions as needed. Develop strong relationships with student population.
- Develop strong relationships with each school site and a develop a deep understanding of their operations and needs.
- Receive incoming calls from school personnel, parents/guardians, and the community. Obtain adequate information to resolve/support any issues and provide feedback in an agreed upon timely manner. If concerns or questions are clinical in nature, ensure they are promptly directed and addressed by HippoMD clinical teams.
- Independently provide technical support on the ground for use of Hippo devices and wifi access, escalate to HippoMD technical team as necessary.
- Complete all clerical support for HippoMD required tasks in a timely manner.
- Ensure medical supplies are stocked and sign-out system is continuously updated.
- Provide back-up coverage to Clinical Support and other School Support as necessary.
- Attend and facilitate community events as a representative of HippoMD. Act as an informative, supportive, inclusive, kind and thoughtful connection to the community.
- Other duties as assigned.
Qualifications and skills:
- Experience with children and under-served populations strongly desired.
- Passion to work for a team focused on improving the lives of children and their families.
- Experience working within a school site environment.
- Experience in delivering client-focused solutions based on customer needs.
- Strong verbal and written communication skills, and the demonstrated ability to understand and convey information clearly.
- Computer skills and an ability to learn and understand technical requirements for seamless device connection to the HippoMD telemedicine system (from medical equipment to remote interfacing equipment).
- Demonstrated ability to communicate effectively with school site personnel, physicians, support staff, parent/guardians and technical staff.
- Ability to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
- Ability to maintain confidentiality, exercise discretion, maintain a demeanor for service and commit to excellence.
- Ability to work as a team player and adapt to changing workload and circumstances effectively.
- Understand the role as serving the school district and the student/community population.
- Ability to work independently and work proactively to address customer needs.
- This role is based in San Bernardino, CA.
- Bachelor's degree or above from an accredited institution.
- Prior medical experience, especially in social work a plus.
- Experience in customer relations roles, preferably with account interface responsibilities.
- Spanish speaking a plus.