Clinical Support Specialist Job Description
Do you believe all children deserve access to good healthcare? Do you enjoy working with providers to ensure seamless care of your patients? If yes, Hazel Health is looking for you!
At Hazel Health we improve the health and well-being of children by leveraging innovative technology to make it easier for children to receive care from passionate, licensed healthcare providers. We believe children of all backgrounds should have high quality care, and are bringing our solutions to a school district near you. We are looking for dynamic, empathetic individuals to join our exciting new School Support teams. As a Clinical Support Specialist, your primary responsibility will be to support daily operations of healthcare providers to ensure students receive quality care and parents / medical home’s receive adequate communication.
- Play an integral part of coordinating information between providers and support staff (e.g. updates, app changes, feedback, et cetera).
- Per provider guidance, act as a liaison with pharmacies, parents/guardians, and other School Support functions in support of clinical operations.
- Answer parent/guardian questions appropriately and within the realm of knowledge/expertise. For those questions outside of knowledge/expertise, expediently and appropriately relay the information to the proper Provider.
- Work with the team to identify process improvements and document new procedures for growth.
- Ensure continuity of care by acting as a liaison between patient’s primary care / medical home and Hazel Health Providers.
- Provide back-up coverage to School Support, Spanish medical interpretation, and other Clinical Support as necessary.
- Train and onboard new employees.
- Ensuring we have quality and consistent service, including appropriate cultural, economic, FERPA understanding, District Health Policies.
- Researching and understanding community and regional resources.
- Other duties as assigned.
Qualifications and skills:
- Strong verbal and written communication skills, and the demonstrated ability to understand and convey information clearly.
- Computer skills and an ability to learn and understand general technical requirements for the telemedicine system.
- Organizational skills to prioritize workload, flexibility and detail oriented.
- Demonstrated ability to communicate effectively with physicians/PA/NP, support staff, parent/guardians and technical staff.
- Ability to exercise empathy, understanding of the school environment and children/personnel in that environment, tact, courtesy, kindness and diplomacy when dealing with individuals at any level.
- Understand the role as serving the school district and the student/community population.
- Ability to maintain confidentiality, exercise discretion, work independently and commit to excellence.
- Ability to work as a team player and adapt to changing workload and circumstances effectively.
- Minimum 2 years experience in clinical setting.
- Associate’s Degree or equivalent degree/licensing/training (e.g., Medical Assistant).
- Experience with children and under-served populations strongly desired.
- Spanish speaking a MUST.