Company Description
Mockingbird is a venture capital backed direct-to-consumer baby products brand that launched in early 2019 with strollers and accessories. As a disruptor in the baby industry, we empower millennial parents with beautiful, high quality products at a meaningfully lower price point, and a relentless devotion to customer satisfaction.
We are currently seeking a Customer Experience Specialist to join our small but mighty team. You would be able to contribute meaningfully to a fast-growing early-stage company, and work directly with the CEO and Directors.
Responsibilities
- Act as the voice of Mockingbird on the front line with customers via email, live chat, phone, text and social media
- Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
- Create intimate connections with customers by going above and beyond to provide best in class support
- Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations
- Garner insights from customer feedback to relay strategic improvement recommendations internally across product, marketing, and service
Qualifications
- Previous experience demonstrating excellent problem solving skills
- Strong EQ, with a desire to understand customers and their motivations
- Calm in stressful situations
- Personable and relatable, with the ability to connect with customers
- Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
- Self-starter who can work independently and think on their feet
- A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
- An interest and/or experience in baby products and/or parenthood
Requirements
- Bachelor’s Degree
- Legally authorized to work in the USA