Customer Service Manager

Responsibilities:
  • Monitor and oversee client lifecycle to ensure an enjoyable experience every step of the way.
  • Making sure the client experience is being held to the highest of standards while increasing customer satisfaction and engagement. 
  • Deliver quality customer service and recommend operational improvements when needed.
  • Coach, train, and mentor a team of customer service and account representatives.
  • Attend trade shows and conferences as required.

Qualifications: 
  • Bachelor’s degree in business or related field.
  • 3+ years managing client relationships in a similar capacity. 
  • 5+ years customer service experience.
  • Leadership experience with the ability to mentor a team.
  • written and verbal communication skills.

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