Customer Service Manager
Customer Service
Langley, BC, Canada
Responsibilities:
Monitor and oversee client lifecycle to ensure an enjoyable experience every step of the way.
Making sure the client experience is being held to the highest of standards while increasing customer satisfaction and engagement.
Deliver quality customer service and recommend operational improvements when needed.
Coach, train, and mentor a team of customer service and account representatives.
Attend trade shows and conferences as required.
Qualifications:
Bachelor’s degree in business or related field.
3+ years managing client relationships in a similar capacity.
5+ years customer service experience.
Leadership experience with the ability to mentor a team.
written and verbal communication skills.
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