Customer Service Agent - Remote

GLOBO is looking for part-time Customer Service Agents for the following shifts: 
Friday and Saturday 11 PM - 8 AM EST 
Saturday and Sunday 8 AM - 5 PM EST 
There may be additional evening hours available. 

These shifts are remote. You'll be working from home and will need high-speed internet plus a secure, quiet workspace. Here's more...

We love our customers and we’re looking for people who are fanatical about creating great customer experiences. Through both phone and video, our Customer Service Agents service thousands of calls per day and strive to delight each and every caller. Agents are our facilitators, they help connect our customers with interpreters across more than 200 languages, 24/7. If you love helping people we want to hear from you! 


Success Factors:
 

  • Positive attitude and strong customer service skills
  • Good energy level and enthusiasm for delivering a great customer experience
  • Clearly defined track record of success in a customer facing capacity
  • Comfortable working with call center software and scheduling tools
  • Comfortable in a dynamic, fast-paced and multi-line call center environment
  • Highly organized with exceptional follow-through
  • Very good verbal communication skills
  • Ability to type quickly and accurately while taking calls
  • Rock solid reliability and good team orientation

Experience:

  • 1+ year of experience in customer-facing call center operations
  • Experience working in a business-to-business environment is preferred
  • Track record of quick problem solving and follow-through focused on issue resolution and complete customer satisfaction
  • Good writing skills and full English fluency 
  • Bi-lingual fluency is a plus

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