Tagalog - English Telephone Interpreter

Position Overview:
As a GLOBO Interpreter you are responsible for handling telephone calls on demand and clearly communicating the meaning of conversations between the non-English and English speakers. GLOBO interpreters are the people who break communication barriers between speakers while providing exceptional service across a wide range of industries.  
 
GLOBO interpreters are fast thinkers, able to processes information quickly, with great accuracy and sensitivity to cultural differences. You constantly maintain a professional demeanor and always adhere to industry best practices in every call. From simple to complex calls, GLOBO interpreters are always at their best and prepared for any situation.  
 
Location:
This is a remote position and you will work from your home-office. Your home office must be a secure, quiet area free from outside distractions and noises. It’s hard to interpret consecutively from memory alone so note taking, glossaries, and dictionaries are essential tools. You must also have a dedicated landline/ fixed VoIP telephone OR high speed internet service for taking calls over your computer. Regardless of how you take calls a quality headset is essential (being hands-free makes note taking much easier!). 
 
About the role:
As a GLOBO Interpreter you need to:
  • Answer all client calls in a professional manner, relaying first name and interpreter ID for every call
  • Always use polite forms of expression, enunciate clearly and always strive to provide great customer service even in emotionally charged situations.  
  • Conduct intake and pre-session scripting for each client 
  • Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity and tone between languages
  • Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation. 
  • Always be prepared to take notes and have a medical glossary available to reference during calls

Technical Requirements:
  • High speed internet service with minimum download speeds of 5Mbps and upload speeds of at least 5Mbps
  • Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable/ internet provider). Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery. 
  • If you have sufficient internet speeds (5/5 Mbps or higher), you may choose to take calls directly through your computer and skip the phone all together
  • Cellular and cordless phone are not allowed.
 
Your Background and Experience:
  • Full fluency in English and Native fluency in Tagalog
  • 2+ year of professional interpreting experience 
  • Very good cultural understanding and ability clearly explain cultural concepts to avoid miscommunication
  • Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
  • Excellent accuracy - good note taking practices, listening, memory retention. 
  • Very good medical terminology knowledge and ability to reference medical glossaries during active calls 
  • Medical interpreter training or certification preferred 
  • 2 years of post-primary education preferred 

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