GLOBO is on the move and we’re looking for a Scheduling Coordinator who will be responsible for managing real-time onsite interpreting assignments across the country. You’ll play a critical role in helping people overcome language barriers in a variety of industries including healthcare, law, and social services - it’s a chance to make a meaningful contribution to the world. This full-time position will be located at our headquarters in Wyncote, PA.
This role is best suited for someone who’s highly organized, a strong communicator, and a real problem solver. Your ability to build strong relationships with clients and freelance interpreters is key and you should feel totally comfortable communicating with others and using a variety of tech tools. This role is incredibly fluid and you need to be able to respond to constantly changing demands while providing great customer service.
About the Role:
- Build and maintain strong relationships with clients and freelance interpreters
- Take incoming customer requests (via telephone, email, scheduling software)
- Ensure appointment details are accurately logged into the scheduling system
- Resolve scheduling conflicts (cancellations, overlaps, rescheduled appointments).
- Manage fast communications with interpreters and clients - such as: scheduling interpreters, regular status reports of confirmed and outstanding appointments
- Maintain strict confidentiality - healthcare and legal are two of our heaviest industries
- Field questions and feedback from clients/vendors; relay information to management and other team members as needed
- Other responsibilities may be required
Requirements:
- Bachelor's degree preferred
- Hyper organized with a positive, upbeat personality and great communication skills
- Attention to detail and accuracy
- Strong technology aptitude
- Creative thinker who takes the initiative to get tasks completed
- Possess a consultative nature - ability to influence others to maximize client satisfaction
ABOUT GLOBO
GLOBO is the fastest growing provider of interpreting services in the world. We're positively changing our industry by offering an innovative solution to language services, but we can't do it alone. We're looking for passionate, talented individuals to join our growing team so, together, we can break down language barriers.