Spanish Medical Interpreter

Spanish Telephone Interpreter (Medical)

  • Telephone Interpreting
  • USA
  • Contract
We are looking for highly qualified Spanish interpreters who want to help their community while enjoying a flexible, remote work arrangement. 

Position Overview:
As a Spanish Telephone Interpreter, you are responsible for handling calls on demand and clearly communicating the meaning of conversations between the non-English and English speakers. GLOBO interpreters are the people who break communication barriers between speakers while providing exceptional service across a wide range of industries including healthcare.

GLOBO interpreters are fast thinkers, able to processes information quickly, with great accuracy and sensitivity to cultural differences. You constantly maintain a professional demeanor and always adhere to industry best practices in every call. From simple to complex calls, GLOBO interpreters are always at their best and prepared for any situation.

Location:
To be considered for this role, you must be located in the United States. This is a remote position and you will work from your home office. Your home office must be a secure, quiet area free from outside distractions and noises. It’s hard to interpret consecutively from memory alone so note-taking, glossaries, and dictionaries are essential tools. You must also have a dedicated interpreting phone OR high-speed internet service for taking calls through your computer. Regardless of how you take calls, a quality headset is essential (being hands-free makes note-taking much easier!).

About the role:
As a GLOBO Interpreter you need to:

  • Answer all client calls in a professional manner, relaying first name and interpreter ID for every call
  • Always use polite forms of expression, enunciate clearly and always strive to provide great customer service even in emotionally charged situations.  
  • Conduct intake and pre-session scripting for each client 
  • Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity and tone between languages
  • Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation. 
  • Always be prepared to take notes and have a medical glossary available to reference during calls


Technical Requirements:
  • High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB
  • Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable/ internet provider). Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery. 
  • If you have sufficient internet speeds (10/5 or higher), you may choose to take calls directly through your computer and skip the phone altogether
  • Cellular and cordless phone are not allowed.

 
Your Background and Experience:
  • Full fluency in English and Native fluency in Spanish 
  • 2+ year of professional telephone interpreting experience 
  • Very good cultural understanding and ability clearly explain cultural concepts to avoid miscommunication
  • Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
  • Excellent accuracy - good note-taking practices, listening, memory retention. 
  • Very good medical terminology knowledge and ability to reference medical glossaries during active calls 
  • National Medical Certification or National Training Program is a plus





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