We love our customers and we’re looking for people who are fanatical about creating great customer experiences. Through both phone and video, our Customer Service Associates (CSA) service thousands of calls per day and strive to delight each and every caller. CSAs are our facilitators, they help connect our customers with interpreters across more than 200 languages, 24/7. If you love helping people we want to hear from you!
Success Factors:
- Positive attitude and strong customer service skills
- Energy and enthusiasm for delivering a great customer experience
- Clearly defined track record of success in a customer-facing capacity
- Comfortable working with call center software and scheduling tools
- Comfortable in a dynamic, fast-paced and multi-line call center environment
- Highly organized with exceptional follow-through
- Very good verbal communication skills
- Ability to type quickly and accurately while taking calls
- Rock-solid reliability and good team orientation
Experience:
- 1+ year of experience in customer-facing call center operations
- Experience working in a business-to-business environment is preferred
- Track record of quick problem solving and follow-through focused on issue resolution and complete customer satisfaction
- Good writing skills and full English fluency
- Bi-lingual fluency is a plus