Medicare Enrollment Specialist


The Medicare Enrollment Specialist is responsible for the daily activity as part of Health IQ’s Medicare Enrollment Services team. This position will provide superior customer service while maximizing revenue, and is part of the team that will help implement enrollment best practices to improve sales quality, conversion, and retention. 

What will you be doing...

  • Manage a high volume of enrollment applications for Medicare Supplement, Medicare Advantage, and other health products like dental and vision coverage
  • Ensure that submitted applications are successfully issued and that coverage goes effective
  • Follow up with enrollees in a timely manner on any and all outstanding requirements to fulfill their insurance applications
  • Review and audit Medicare applications and enrollments for company and carrier records
  • Support our Medicare sales agent team in handling exception cases, fulfilling applications, and communicating with our carrier partners
  • Master the navigation of our internal CRM and the insurance carrier systems
  • Understand differences in customer eligibility for various Medicare products
  • Communicate with clients, vendors, agents, and carriers in a timely manner to ensure all requirements are on track
  • Order and review all underwriting requirements needed for insurance carriers
  • Work with all team members to ensure the client experience is met through clear communication

You must have...

  • A four-year degree from an accredited school is required
  • A minimum of 2 years working in a professional office setting
  • A minimum of 2 years in a Medicare client-facing role is preferable (ideally via phone, email, and text)
  • Proficiency in technical skills (Salesforce, word processing, Microsoft Excel, etc)
  • The desire to learn about Medicare and underwriting
  • Organizational skills with the ability to multitask and prioritize projects
  • Strong communication skills via phone, email, and text 
  • A proactive attitude; you like getting ahead of any and all issues 
  • A strong sense of urgency with the passion to help clients in protecting their family
  • A competitive drive; you enjoy being a part of a team but also value being one of the best on your team

Join the Health Conscious Workplace of the Future 

To make the world a healthier place, we started in our backyard. We created a health-conscious environment that allows each of our employees to reach their personal health goals. Below are a few of the employee-led programs that make working at Health IQ truly unique. 

1. Nutritionally Supportive Environment
Anyone who has tried to stay healthy knows it’s hard to stick to your particular nutritional goals throughout the day with soda, chips, and sugary treats all around you. So we provide our employees with quality food and snack options, like a limitless supply of organic nuts, fruits, and veggies instead. 

2. Optional Fitness Time
Instead of the usual ping pong table, we’ve dedicated space for our employees to enjoy yoga, spin bikes, exercise equipment, and other wellness activities. We believe a healthy body is at the core of a healthy mind, so whether it’s time for a walk, using the exercise equipment, or daily meditation, we make it easy. 

3. Casual Office Attire
Ever dream of coming to work in your casual fitness attire? Well, that's how we roll at Health IQ! Be comfortable and let your fitness fashion shine! 

4. Like-Minded Coworkers
At the end of the day, we are a business-minded insurance company and we use analytics to measure our success and drive our business. Coming to work and working hard however is much more fun when you are surrounded by like-minded people who are motivated by the same personal goals as you. Our employees are making friends that will last a lifetime. 

5. Motivate and Compete
Many of our employees are current or former athletes who are competitive and like to win. They motivate each other to do their personal best every day, and together we win as a team and as a company! 

6. Excellent benefits
We pay 100% of our employees' costs toward medical, dental and vision insurance. 

Are You Ready to Join The Movement? 

Health IQ is the internet's fastest growing online Insurance Company in the US. In the last few years, we’ve gone from 0 to $24B in coverage, 0 to 230 employees, 0 to $139MM in venture capital raised. Why is our product selling so fast? We have a data advantage. Health IQ spent 6+ years gathering the science and the proprietary data from our popular Health IQ test (taken 10.2 million times) to convince insurance carriers to give lower rates on life insurance for vegans, marathoners, triathletes, well-controlled diabetics, yogis, Crossfitters, and more. These special rates are exclusive to us saving consumers thousands of dollars each and rewarding them for living a healthy lifestyle. 
Hyper-growth means hyper opportunity for employees! While many companies hire managers externally or use a tenure system, we pride ourselves on our cultural value of meritocracy. This means that as we grow and new positions are created, we look to promote our top performers from within. Today over 80% of our managers are promoted from internal roles. 

Health IQ believes that everyone can make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status,  and genetic information.  If you require an accommodation to complete the application or the interview process, please contact

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