About Us
We deliver the System of Now™, an in-memory computing platform that empowers Global 2000 enterprises to deliver innovative, low-latency, data-centric applications. Built for ultra-fast processing at an extreme scale, our cloud-native in-memory data grid and event stream processing technologies are trusted by leading companies such as J.P. Morgan Chase, Charter Communications, Ellie Mae, UBS, and National Australia Bank to accelerate business-critical applications.
We're far from the typical Silicon Valley startup story. Even though we're headquartered in San Mateo, CA, our origins trace back to Turkey where a majority of our engineering team currently resides. Nowadays, we've become a highly distributed family of 120+ employees across the globe. In a way, you can say we are proponents of
Conway's Law since our culture mirrors that of the distributed products we develop.
What You'll Do
As the Customer Advocacy Lead, your objective is to amplify the customer's voice, internally and externally. This starts with you identifying, connecting, recruiting, and activating Hazelcast advocates and bringing their stories to life.
The role requires collaboration with our sales and customer success teams, as well as marketing - which is a given since you'll be a part of this awesome team.
Once connected with our
customers, you will manage customer engagement and communications programs to help us achieve and surpass our business objectives. By the way, did we mention that our customers happen to be some of the largest in the world?
What We're Seeking
This is a new role and function for the company, so we need your experience building successful advocacy programs, as well as a passion for creating something special with the blank canvas being presented to you.
In addition to B2B experience, our ideal teammate will have a strong aptitude for creative writing to ensure the customer's story is accurate and captivating. This can take many forms, including authoring case studies, blog posts, bylines, speaking submissions, video development, and much more.
Much like our technology, the future belongs to the fast. As part of our marketing team - and reporting to the Director of Communications - you will have the autonomy to drive your program as part of a fast-paced team.
What You'll Do
- Develop and execute a customer advocacy program to support business objectives
- Bring our customers' stories to life through various mediums, including case studies, blogs, videos, webinars, speaking submissions and more
- Cultivate and manage our customer reference program, which includes building a repository of success stories, videos, and other collateral
- Collaborate with our Director of Communications to identify customers willing to speak with reporters, analysts and other media entities
- Operate in a cross-functional manner to work closely with our sales and customer success teams, as well as filter any customer feedback to product management
- Liaise with our Developer Advocate to design integrated programs and support each other where necessary
- Assist with the management of our Customer Advisory Board
- Drive customer reviews on key sites, while also maintaining our profiles
Desired Skills and Qualifications
- 5+ years in marketing, sales and/or customer success functions
- Excellent communication and creative writing skills
- Ability to operate autonomously and anticipate team needs
- Ability to build strong relationships and influence internal and external stakeholders
- Ability to navigate unforeseen obstacles gracefully
- Results-oriented with experience measuring the success of campaigns and the customer advocacy program as a whole
- On par with a particular band's affinity for more cowbell, a passion for championing the stories of customers and Hazelcast
- Comfortable working with remote teammates
Location
This position can be located at our HQ in San Mateo, CA, or remote within the United States, with a preference for the Pacific time zone.