Operations Manager Dallas

Opportunity Overview:

Confidential logistics and facilitation company is seeking to augment its current leadership team with a local Operations Manager. We’re scrappy, we move fast, and we iterate often. We help consumers and businesses meet their labor needs. If you’re tired of working with sub-par teams, give us a ring—we think you’ll dig what we have to say.

The perfect candidate will have high expectations of customer support, a customer-first mindset, and an absolute devotion to safety on the job. You’ll be in a position of responsibility, with an opportunity to lead great people, so experience motivating, coordinating, mentoring, and training is a must. The successful candidate will also have experience leading remote and dispersed teams. Reporting to the VP of Operations, this role is expected to own all day-to-day operations of their region. 


Responsibilities:
  • Oversee a team, managing all aspects of the day to day operations of the assigned region. 
  • Manage operational budgets, labor, scheduling, and resources to deliver coordination of services to our customers. 
  • Build and nurture the operations delivery team to embrace agility, innovation, creativity, quality, and delivery.
  • Lead the customer relationship process and the damage resolution process 

Preferred Qualifications:
  • 3 years experience in a customer service environment. 
  • 1 year as an assistant manager or senior, in retail, service, or hospitality operations 
  • Multi-location leadership experience a plus
  • Able to demonstrate a fundamental understanding of the services industry and related business strategies. 
  • Action-oriented—rather than talk-oriented
  • Has a technology mindset (application driven operations)
  • Experience in a remote work environment and the ability to self-manage 

Working Conditions:
  • This is a mostly-remote position, with local travel required. 
  • Customer location visits and quality checks are customary. 

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