Customer Service Associate - Remote

Confidential logistics and facilitation company is seeking to augment its current operations team with a Customer Service Support Specialist. We’re scrappy, we move fast, and we iterate often. We help consumers and businesses meet their labor needs. If you’re tired of working with sub-par teams, give us a ring—we think you’ll dig what we have to say.

The perfect candidate will have high expectations of customer support, a customer-first mindset, and an absolute devotion to helping others. You’ll be in a position of responsibility, with an opportunity to support great people, so experience motivating, coordinating, mentoring, and training is a must. The successful candidate will have experience working with remote and dispersed teams. Reporting to the Operations Manager, this role is expected to own all day-to-day customer support of their region in a team environment. 


Responsibilities:
  • Oversee all aspects of the day to day customer support operations of the assigned region. 
  • Coordinated resources, to resolve, support and facilitate successful projects. 
  • Receive customer calls emails and other communications then work directly with VP of Operations and Operations Managers to wow customers. 
  • Point of contact for all customer concerns and ownership of the solution through resolution. 

Preferred Qualifications:
  • 3 years experience in a customer service environment. 
  • Able to demonstrate a fundamental understanding of the services industry and related business strategies. 
  • Action-oriented—rather than talk-oriented
  • Has a technology mindset (application-driven operations)
  • Experience in a remote work environment and the ability to self-manage 

Working Conditions:
  • This is a mostly-remote position
  • Working from a home office via phone and text.  



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