Customer Success Representative

What is haku: haku is a state-of-the-art technology platform that powers successful events. We enable event organizers of all sizes with powerful tools to plan, organize, promote, and execute their events.  As Senior Account Manager you'll get the opportunity to work with enterprise organizations and provide them analytics and support to help make their events a success. You'll be part of a small, fast-paced team continuously tackling exciting new challenges.  We believe that great people make great companies and that our products should delight and empower our users. Sound cool? Great - because we are looking for account managers to join the haku team!

The candidate: We are looking for dynamic, high energy, self-starter, who lives and breaths customer service.  This candidate has to be ready to support both event organizers and their participants and answer any questions they may have.  

As an Account Manager, you’ll be responsible for:

  • Managing a portfolio of enterprise event organizations and monitor their event's success
  • Provide training on all haku products to new event organizers during the on-boarding process 
  • Provide training to existing customers on any new features and products
  • Create an online support system and publish user guides and answers to most asked questions
  • Support participants with any registration question and route questions to the appropriate event organizer
  • Work closely with event organizers on different ways to help them promote and market their events to more people using haku's social and marketing tools
  • Document customer feature requests and work closely with the development team to help prioritize incoming requests

To be considered you’ll need:

  • Excellent interpersonal, presentation, written and communication skills
  • Ability to learn, understand, and use technology
  • Great attitude with a passion to provide amazing service and support to every customer
  • Self-Starter with a great ability for problem solving
  • College education in Business Administration, Marketing, Accounting or Finance preferred

Perks and Compensation:

  • Incredible work environment with great perks and an awesome team to work with
  • Ground floor opportunity with a growing technology company
  • Benefits Package (Health and Dental Insurance Available)

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