As a Customer Sales Associate, you will be contributing in generating sales for our company by helping traveller's book their ideal vacation homes. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective associate must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The sales team is currently our fastest growing team. As the number of leads (booking requests) we receive doubles every month, the challenge of converting them into transactions becomes increasingly significant. Customer Sales associates play the crucial role of generating revenue for the company by managing all customer bookings and resolving customer concerns. We seek those who thrive on closing transactions by finding creative solutions to complex situations, and treat every user interaction as an opportunity to create a loyal promoter. We are seeking young, enthusiastic professionals with a mind for out-of-the-box solutions to help grow a hyper-scaling start-up.
Key responsibilities
Assist travellers in booking vacation homes and closing deals over phone and email.
Drive booking and revenue numbers higher by creating innovative travel solutions that address client needs
Handle escalations in a calm manner
Go the extra mile to meet or exceed sales targets and facilitate future sales
Answer questions about the service or the company
Ask questions to understand customer requirements and close sales
Provide timely resolutions to customer queries over the phone, email, and chat platforms
Skills & qualifications
A bachelor's degree
Proven track record of successfully meeting sales quota preferably over the phone
Outstanding negotiation skills with the ability to resolve issues and address complaints
Ability to learn about products and services and describe/explain them to prospects
Excellent communication and interpersonal skills
Skills such as persuasion, escalation handling, and providing solutions to close sales
Cool-tempered and able to handle rejection
Motivation for sales, and identification of customer needs and challenges
Focused on performance with solution-oriented approach
Bias for action, strong work ethic, and desire to achieve excellence
Desired experience: 0-5 years
Expected date of joining: Immediate to 1 month