Butler Manager - Goa

  • $350,000.00 - $440,000.00/year
  • While interacting with Guests

    ·       Welcome guest at Porte cohere
    ·       Serve welcome drinks and escort guests to their assigned room
    ·       Acquaint guests with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
    ·       Conduct in room check-in process and also liaising with housekeeping staff for luggage delivery.
    ·       Knowledgeable of the villa and local area
    ·       Update departments or caretaker about the guest allergies and food preferences, and update the company software with guest preference (likes, dislikes, allergies).
    ·       Follow through guest needs until they are completed, and to guest satisfaction. Take care of guest requests and liaise with respective departments: laundry, wake up call, and any special requests etc.
    ·       Record transactions and order items in Point of sales (POS) system.
    ·       Ascertain if meals/ beverages served are to guests satisfaction 
    ·       Communicate with housekeeping to ensure rooms are cleaned at a convenient time for guests
    ·       Pick-up trays and clean tables as needed to ensure a clean dining area
    ·       Make bookings for dining, transport or activities as per guest request. Should be well-informed of the local area to be able to recommend and arrange experiences.
    ·       Checkout guests efficiently, offering luggage assistance and transportation
    ·       Communicate with guests in case of any  belongings left behind

     

    Backend Processes 

    ·       Take care of all guest rooms and coordinate with allied departments to fulfil guest needs and requests.
    ·       Record transactions and order items in Point of sales (POS) system
    ·       Update guest feedback and comments
    ·       Monitor stock inventory and follow up on pending concerns with maintenance department
    ·       Knowledgeable of operating procedures for all electronic equipment in the guest room
    ·       Support the other departments such as Maintenance and Reservation department
    ·       Maintain cleanliness of work areas, china, glass, etc., throughout the day
    ·       Take notes of all the information, updates and instructions and maintain handover before signing off from the shift
    ·       Check and maintain stock for all items in the villa
    ·        Understand and adhere to the Rules & Regulations of the Company and  policy on Fire, Hygiene, Health and Safety
    ·        Fulfill any other duties and responsibilities as assigned out of the list
     
     

    Behavioral prerequisites

    ·       Serve the guests in a calm, discrete and courteous manner, adhering to standards
    ·       Interact with all guests graciously, have the ability to hold a conversation with the guest in a natural and spontaneous manner
    ·       Performs all his/her duties with the sense of priority and dedication
    ·       Remain well-groomed at all times

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