Job responsibilities for Butler
While interacting with Guests
Welcome guest at Porte cohere
Serve welcome drinks and escort guests to their assigned room
Acquaint guests with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
Conduct in room check-in process and also liaising with housekeeping staff for luggage delivery.
Knowledgeable of the villa and local area
Update departments or caretaker about the guest allergies and food preferences, and update the company software with guest preference (likes, dislikes, allergies).
Follow through guest needs until they are completed, and to guest satisfaction. Take care of guest requests and liaise with respective departments: laundry, wake up call, and any special requests etc.
Record transactions and order items in Point of sales (POS) system.
Ascertain if meals/ beverages served are to guests satisfaction
Communicate with housekeeping to ensure rooms are cleaned at a convenient time for guests
Pick-up trays and clean tables as needed to ensure a clean dining area
Make bookings for dining, transport or activities as per guest request. Should be well-informed of the local area to be able to recommend and arrange experiences.
Checkout guests efficiently, offering luggage assistance and transportation
Communicate with guests in case of any belongings left behind
Back-end Processes
Take care of all guest rooms and coordinate with allied departments to fulfill guest needs and requests.
Record transactions and order items in Point of sales (POS) system
Update guest feedback and comments
Monitor stock inventory and follow up on pending concerns with maintenance department
Knowledgeable of operating procedures for all electronic equipment in the guest room
Support the other departments such as Maintenance and Reservation department
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Take notes of all the information, updates and instructions and maintain handover before signing off from the shift
Check and maintain stock for all items in the villa
Understand and adhere to the Rules & Regulations of the Company and policy on Fire, Hygiene, Health and Safety
Fulfill any other duties and responsibilities as assigned out of the list
Behavioral prerequisites
Serve the guests in a calm, discrete and courteous manner, adhering to standards
Interact with all guests graciously, have the ability to hold a conversation with the guest in a natural and spontaneous manner
Performs all his/her duties with the sense of priority and dedication
Remain well-groomed at all times