Medicare Member Advisor

The Member Advisor at Breitenfeldt Group helps individuals in the Medicare market enroll in the appropriate insurance product and/or solving member’s concerns. 

You will:
·       Accurately complete applications and other required documents 
·       Assist current members in person, over the phone, and through email to identify and resolve their needs
·       Educate the member on resources that may be available to them
·       Effectively execute member reviews for health, dental, vision and prescription coverage
·       Use resources effectively to find information to complete work independently
·       Ensure confidentiality and controls access to sensitive information
·       Provides members with timely information when requested
·       Record customer interaction and data by recording notes appropriately in CRM
·       Strive to maintain a positive atmosphere in the department
·       Obtain Health Insurance licensure

You bring:
·       High School Diploma, Associate Degree and/or
·       1-2 years customer service experience

Extra Credit
  • Experience in Medicare and/or health insurance 
  • Existing Health Insurance License 

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