Operations Associate - Hartford, CT

goPuff is seeking Operations Associates to join the operations team.  We are looking for self-starting, motivated and committed individuals for our Hartford, CT territory. Operations Associates play a critical role in our fast-paced environment that requires drive, grit, positivity, and enthusiasm for the challenge.  In this role, you will execute a variety of warehouse responsibilities including picking, packing, receiving product, and interacting with our partner drivers.  Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively delivering a perfect experience for our customers.  If you love having the ball...If you love the idea of taking the bull by its horns...If you love doing whatever it takes for the thrill of the win…we want to talk to you.

Responsibilities

Receiving and Putaway
  • Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not match
  • Putaway product to inventory locations

Picking and Packing
  • Pick and pack items on a per order basis for dispatch to customers
  • Ability to ensure accuracy of items picked/packed 
  • Properly stage orders in assigned bin locations

Customer Service
  • Contact customer for substituted or out-of-stock items
  • Amend order contents per confirmation of substitution

Warehouse Organization and Standards
  • Clean and organize the warehouse 
  • Conduct cycle counts to identify loss and improve in-stock position
  • Re-shelve canceled orders promptly
  • Manage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out)
  • Ensure the Standards of Conduct policy is followed to provide a safe and inclusive work environment    
  • Assist General Manager and Shift Leads with all warehouse tasks when delegated
 
 Qualifications

  • High School diploma or GED equivalent, Bachelor’s Degree a plus
  • Experience working in a restaurant, retail or warehouse environment
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)
  • Strong work ethic, punctual, responsible and honest
  • Must thrive in high-stress environments
  • Effective communication skills
  • Team oriented, works with and responds well to others
  • Positive attitude, helpful and respectful
  • Organized
  • Work with a fluid schedule and available during peak hours (5pm - 12am)
  • Be able to lift up to 20 lbs repetitively 

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