Customer Service Representative/Renewal Specialist

  • $18.00/hour
  • We are seeking a hands-on and engaged customer service representative to join our Dog friendly San Clemente, CA office. As a Customer Service Rep, you will be a key member of the customer service team. We are looking for someone who hopes to hold this position for a long time with opportunities for growth. To further our desire for a dedicated employee, we are offering a $500 retention bonus after 120 days of employment with our organization!

    Job Duties
    • Invoicing
    • Creating and maintaining files
    • Maintaining logs
    • Executing legal documents
    • Research/troubleshooting
    • Answering phones
    • Data entry
    • Typing  (40-45 wpm)
    • Running reports
    • Special projects as assigned

    Qualifications:
    • High School Diploma or equivalent
    • College Degree or 4 years work experience in general office or call center environment
    • Software: Mastery of Microsoft Outlook, Basic skills in Word and Excel
    • Bilingual in Spanish preferred but not required

    Skills:
    • Basic Math- including the ability to add, subtract and multiply
    • Communication- ability to speak with people on the phone and in person, explain concepts, answer questions, and provide good customer service
    • Ability to effectively multitask- including adapting to changing priorities and following up on unfinished projects
    • Detail Oriented
    • Team Player- works well with others, takes responsibility for own actions and takes on extra work when appropriate to help the team
    • Time Management

    This is a full-time CSR position, 8 hours a day M-F. 

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