Customer Success Hero- Delivery Division

About this Position
A little bit about us
You’ve been there, you’ve bought a car or at least heard the dealership horror stories. As Philadelphia’s first 100% online car dealership, we are out to break all of those stigmas and rewrite those stories. How do we do that? By making the car buying experience as easy as possible, starting with the customer not even having to leave their house to get a car! We enable the customer to complete the sales process 100% online and deliver the car straight to their door…or office, friends house, wherever! Think of it like the “uber” of car buying. Need to buy a car? Go online, choose your car, submit the application, and we take of the rest!

In this role you will be the “hero” who delivers the customers dream car straight to their door! You will be the one who gets all the credit for making their dreams come true and the first to ride in their car with them (we like to do a test drive with the customer once we deliver their car on top of their 5 day test own). Once the test drive is complete, it’s on to the paperwork (we know, boring…but as much as we tried, we cannot eliminate the need for a contract…yet!).

The delivery is the most important part of our process, and the most exciting. We encourage our team members to go above and beyond and really make the delivery experience unique; use your personality, find out some fun facts about the customer, and make it fun!

Some more details:
•    You’ll be expected to prioritize safe driving and to maintain a clean driving record
•    Accurately and efficiently complete customer paperwork
•    Assist other team members with various tasks as necessary and display regular attendance
•    Must be a team player
•    Must have or being willing to obtain Pennsylvania Sales License prior to starting
•    All applicants must pass a Department of Transportation screening
•    Customer service experience preferred
•    Strong computer skills
•    Strong interpersonal skills
•    Excellent phone skills

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