Job Details
The EDI Coordinator will support new and current customer installations and upgrades of the McLeod LoadMaster EDI Engine product. Tasks will include setting up trading partner profiles, setup of EDI transaction templates, and file transfer communications. The Coordinator will provide test and production support to EDI customers and work with the programmers and project managers as necessary for modifications to the product to meet the client’s needs.
Responsibilities
A list of responsibilities of the EDI Coordinator:
- Install, test and train EDI 204,990,997,214, 210, 322 and 824 transaction sets for company's largest strategic accounts.
- Work with internal ECS group, customers and trading partners through project life-cycle to answer questions, make recommendations, test and provide EDI Support.
- Consult with internal and external customers to discuss and resolve deficiencies, discuss possible modifications, and train on enhancements to the EDI application and EDI interfaces.
- Assist with installation of EDI for new project roll outs, upgrades, and new releases to EDI software.
- Troubleshoot and resolve EDI application issues escalated from customer support and other departments.
- Ability to understand and troubleshoot the following forms of Communications: VAN, FTP, SFTP, and AS2.
- Assist internal ECS EDI group with EDI installs, testing and training.
- Write SQL scripts when necessary to add, update, load, unload or delete data.
- Review EDI log files, transaction reports and recovery entries via database tools to resolve any outstanding errors and identify both internal and external training opportunities.
- Train new hires on processes and procedures.
- Train customers and business prospects at Annual Users Conference.
- Occasional Travel to train Customers onsite.
- Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by the EDI Programmers for new transaction sets or existing transaction sets in compliance with SDLC.
Best Practices:
The following are some best practices for regular work responsibilities that can be helpful in completing those tasks.
Daily Work
- Entry of time in Raptor by end of business day.
- Work order/project task closed at completion.
- PMSTATUS comment entered to show current status of project. Copy comments to time entries for tasks worked on.
- Resolution notes added to work orders at completion showing how issue was resolved as well as any scripts run.
- All comments and time entries should use correct spelling and punctuation, complete sentences, and professional language as they appear on customer billing and reports.
- On multi-task projects, only one task should be open and actively worked on at a time. (Allows PM and all other internal people quick identification on which task is being worked on)
- Verify that planned start and finish dates are entered on each task.
- Queue should be empty before 5pm. All customers should receive a phone call identifying coordinator name, issue identified and planned start date of request same day.
- General Admin time should not exceed one hour per day.
Communication with Customers
- Customer contact should be made at start of work on all work orders.
- All written communication should use correct spelling and punctuation, complete sentences, and professional language.
- When the customer requests updates on work in progress, let the customer know when the status update will be sent, and make sure the update is sent at that time.
Communication with Team Members
- Communication with team members should be courteous and helpful.
- PMSTATUS comments should be entered on work orders. The comments should use correct spelling and punctuation, complete sentences, and professional language as they appear on reports that may be sent to customers.
Interested in joining the McLeod team?
McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States for over 30 years. Headquartered in Birmingham, AL, McLeod is rapidly growing and are highly respected within the transportation industry. We believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success, and we look for individuals who take pride in their work and in being a member of our team. We count on our employees to take action and to do things that will help us to keep building healthy partnerships with our customers. In fact, over 25% of our employees have stayed with McLeod Software for over ten (10) years.
If you are passionate about technology, committed to doing amazing work and serving customers, then McLeod Software is the company for you! We are looking for professionals with a passion for tackling difficult technical issues and creating compelling solutions.
McLeod Software offers a competitive benefits package and company perks that include:
- Wellness program
- Casual dress code
- Free soft drinks and hot beverages
- Generous family medical and dental insurance plans
- Company-paid life insurance
- Free online training for Cisco, PMP and Technical Certifications
- Education Assistance Program
McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.