Associate Account Manager

  • $41,000.00 - $75,000.00/year
  • Duties & Responsibilities

    Leads team of Associate Account Managers to deliver travel management servicing solutions to include:

    • Serves as small account business owner and interacts on a regular basis with clients’ travel managers, executive directors, and senior managers of divisions
    • Consolidated reporting & standard reporting setup
    • Vendor contracts evaluation and performance
    • Client training needs on ADTRAV tools
    • Assists with client press release updates and compiling pertinent company news
    • Client points tracking management
    • Assist Global Account Management team members with review data and presentation preparation
    • Supports Director with projects as assigned
    • Collaborates with Operations Managers in assessing the service delivery and solutions to accounts
    • Works with Accounting and Finance in preparing and ensuring the accuracy of client monthly statements
    • Manages the individual client profitability and impact to the company
    • Works closely with the Project Manager on implementations to ensure smooth transition
    • Reviews and analyzes client data and presents strategic recommendations on an ongoing basis establishing mutual program goals
    • Manages the relationship matrix through penetration of the organization and the introduction of ADTRAV Travel Management’s resources and executives
    • Maintains a client retention goal of 99% or higher
    • Identifies opportunities for the addition of value-added services and increased product sales

    Qualifications / Requirements

    • College degree preferred or equivalent related work experience
    • Proven account management skills which have been demonstrated for a preferable minimum of two (2) years in the travel industry, or related service industry
    • Presentation skills preferred
    • Proficiency with PowerPoint and Excel
    • Strong organizational skills with ability to multi-task
    • Proven ability to work in a fast paced, deadline driven environment
    • Proven oral and written communication skills to effectively communicate with internal and external audiences
    • Possess strong negotiation skills to assist in obtaining best possible contractual terms
    • Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions
    • Ability to consult with external clients in an advisory role, to provide direction, execute and measure results
    • Problem solving skills encompassing the ability to listen, identify the root problem, present appropriate alternative solutions and determine the best solution using a systematic approach
    • Basic mathematical and analytical skills for interpretation of data, trends and opportunities
    • Must be able to travel to visit clients as needed

    ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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